Its location on this page may change next time you visit. Parts are easy to get and it is easy to repair when needed even though that’s rarely. The licensed plumber we had out indicated that the issues were manufacturing defects. Here is the bottom line. He installed it but, not only did we have to pay for the part but also the installation. 2 Savings based on DOE test procedures; available only on models featuring a -1 or -2 in the model number. Electric Tankless Water Heaters. See reviews below to learn more or submit your own review. Very quiet operation compared to the previous unit. We value your privacy. It's just the inconvenience on a tank I have only had 5 months and 1 week. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. Rheem hot water heater back in 2014. We took his word since he said he was the expert. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. If you want to read more in depth reviews about Rheem products then follow the link! Never got any hot water. Both plumbers that came said that they are the worst to deal with. The company sells water heater models in gas, electric, tankless, solar and hybrid styles. It has a 'Ruud' sticker on it; but, it is a Rheem unit. I am able to control the heat pump and my water heater from a app on phone. I will not buy any Rheem products because of the quality of this product. It is definitely a sorry unit. Get buying tips about Appliances delivered to your inbox. The brand-new RTEX-13 is the updated version, and it’s even better! Enjoy reading our tips and recommendations. Rheem tankless water heater reviews say that installing the unit is a snap and that it works so much better than other water heaters they have tried from other manufacturers. 2) Code usually requires hot and cold shutoff valves for water heaters. See reviews below to learn more or submit your own review. 3) this unit has union joints that will make swapping out the water heater in the future a … To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). Almost immediately, the water smelled of rotten eggs. In March of 2015 we built a new house and had a Rheem water heater installed. Tankless systems: Can’t say enough. We value your privacy. Read honest and unbiased product reviews … I detected gas leak from less than 1 year old Rheem water heater. Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. “The tankless water heater was value priced which was fine. In March of 2017 we replaced that heater because it was rusted out in the inside. Repaired and then failed again the same week, a different part. He sent an email for me to call to discuss. ConsumerAffairs is not a government agency. Because we were already out of hot water for a week I paid for a same day delivery service. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. PS- I fixed it myself- took all of 10 minutes once the tank was drained. Be the first one to find this review helpful. Needless to say, I have called a different refrigeration service to look at it and tell me AGAIN what's wrong with it. Since installation in 2012, I have had four motors installed, as well as five different thermostats. The part took over 7 days to come then another part went bad. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. Purchased a Rheem hot water tank and had it installed August 2020. Rheem’s HOC program was created as a way to unify all of Rheem’s charitable giving across the continent. The life span of a Rheem is 20-25 years. Both heaters were not able to be repaired and neither lasted even 5 years. Copyright © 2020 Consumers Unified LLC. Tank … Bosch ES4 Tronic 3000. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheem's part arriving. Thank you, you have successfully subscribed to our newsletter! Rheem’s warranty at this point is full parts and full labor. I receive an email from Rheem stating the following: "Thank you for contacting Rheem. ConsumerAffairs is not a government agency. We value your privacy. I have deep regrets buying a Rheem product. My plumber contacted Rheem at least ten times concerning the heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent... 94-Percent Energy efficient with... Intelligent… Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! I will never buy Rheem products again. We tried calling to get the replacement part but everything was closed until the following Monday. They put the burden on me by telling me to find a licensed plumber and having the heater repaired and then they would reimburse me. Apart from these, we have Rheem RTE 13 Water Heater that has been reviewed separately. Plumbing company in Maryland told my plumber they did not have a work order for my water heater. Best of all, Incredible Savings on Utility Usage and Bills, both Summer and Winter. We have good local water.) Fuel. They answer and take my info and then transfer me to Warranty. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. FAQ. Plumber contacted Rheem and explained what was going on with the water heater. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Warranties: Original review: Dec. 15, 2020 Purchased a Rheem hot water tank and had it installed August 2020. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. Now I have to wait 2-4 more business days for that part to come. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. Our whole-home tankless water heaters, available in natural gas, propane and electric models, are great for homes with busy families, homes with luxury bathrooms and vacation homes, while our point-of-use electric tankless water heaters are ideal for a single faucet or shower. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. Rheem says we need to replace the anode rod and are giving us no help at all. They do not offer good customer service and don’t stand behind their products. Totally unfair and lengthy resolution. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. (Heck, the tank water heater it replaced went a whopping 24 years with no cleaning, so I do expect this one to last. All four models are said to be 84-94 percent efficient. But the vent stack offered and the return policy is horrible. Rheem has done a great job with the 9.5 GPM output for users who demand high volumes of hot water. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. The only reason I gave a second star was because everyone I spoke with was very polite and professional. WE had a Rheem water heater installed on December 3, 2020. DO NOT PURCHASE A RHEEM UNIT!!! 6.0. It is only January 2021 and I have had this worked on so many times. Had a master plumber install the water heater. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. I am not upset that a part went bad, I get it… things happen. I still felt they should have overnight the part. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Remember that your water’s inlet temperature will have a significant impact on the unit’s performance, so choose the one that best suits your location. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Copyright © 2020 Consumers Unified LLC. It is now mid December 2020, and the hot water is … The hot water tank work fine all this time until the warranty had run out (of course) but on 12/2/2020 with all the other issue going on with Covid-19 we had a major issue with the control board on the tank. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. 99.8% GPM. First, it reduces the amount of energy consumed. DEFINITELY NOT DEPENDABLE NOR EFFICIENT WHEN YOU HAVE TO PAY SOMEONE EVERY YEAR TO REPLACE A PART ON IT!!! Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. Mine is about 10 years old and it’s fine. System lets you know when it is time to clean or replace air filters. Sign up to receive our free weekly newsletter. Rheem water heaters … Today, it is the world’s only manufacturer that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products. Installing an electric tankless water heater over the other models comes with various advantages. Here is an account by date of what occurred afterward. I had to call to get a replacement on my 6 month old water heater. Currently On Sale. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. A link has directed you to this review. When I woke, it was 58 degrees in my house. I have a 6 year warranty. The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. UPDATE: The part did arrive on time and the contractor scheduled us the following day. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Unsubscribe at any time. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. This company is not yet accredited. This model has only been out a short while, but it’s already proving to be a more reliable, user-friendly unit than the previous one. Heart of Comfort (HOC): I will never buy a Rheem product again. I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. Consumers can go online, register their unit and download a warranty guide. This is complete garbage. I sit on hold another 30 minutes. Read honest and unbiased product reviews from our users. Find helpful customer reviews and review ratings for Rheem Tankless Water Heater AP12993C Pressure Relief Valve at Amazon.com. Power: 120 volts | Location: Indoor | Estimated yearly energy: N/A. Love the system. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. Homeowner resource center: After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. Bought this unit to replace an older model Rheem tankless water heater that was over 15 years old. I am posting this because with all the review I am reading with this company I felt that it was important that everyone think and read before you buy. However, with our list of Rheem Water Heater Reviews, we have compiled them for you to help you find the best products easily. I am back on hold for 20 minutes. Savings for liquid propane models may be higher. In addition to their other products, Rheem specializes in central air conditioners for homes and businesses. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. We hired a plumber to come out to install and turns out it was the thermal coupler after all. Unit is very quiet, runs on low most all of the time. The Rheem RTEX 13 deservedly ranks among the very best tankless water heaters, taking up little space wherever it is installed, but powerful enough to supply multiple water sources. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. The heaters have a warranty of 5 years but the parts and labor only 1 year. Rheem told him it was defective and gave him a case number. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe easily. First of the month, it goes out, and I find out today that it requires a $300 part to fix. I have never been this livid with a company in all of my 40 years. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Its reputation for manufacturing durable, reliable water heaters makes it a good choice for most homes. We have softened water and it is not from a well. I receive a shipment notification that the part is being shipped and should arrive on 12/9. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...". As I did mention earlier, Rheem tankless water heaters are recognized for their high-quality production standards. 3. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way. Looks like cold family showers for a while! I am waiting on a new thermostat from Rheems great tech support. This did not exactly instill confidence that I was going to get hot water back anytime soon. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. If you’ve got a larger family that has a high demand for hot water, this could be the water heater for you. Great service. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Why Choose an Electric Tankless Water Heater. No problems like this with our previous Whirlpool water heater. We paid to have it expedited for next day. Purchased a 50 gallon Rheem electric hot water heater from Home Depot. Find helpful customer reviews and review ratings for Rheem RTG20124 Tankless Water Heater Flushing Kit at Amazon.com. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Rinnai make the most expensive tankless water heaters so you can save money with a Rheem. Be the first one to find this review helpful. When it comes to tankless water heaters, you want only the best.Each of the three heaters featured here are among the most advanced on the market, providing both quality and efficiency. Note that installation will require 240V and adequate circuit protection, so … Again I was put on hold until the shipping department picked up. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Disappointed. These are the picture I took from the board. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. I highly recommend their product line. Easily find an independent Rheem contractor or retailer in your area through Rheem’s website. EcoSmart ECO 27 review at a glance. I purchased a brand new 40 gallon Rheem water heater in November of 2019. I trusted the person, whom I know personally, to help me, not rip me off. Plumber came back later to see what was wrong. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. Financing: I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. A part has been submitted to the Parts department for processing. Consumers can enjoy features such as convenient monthly payment options, competitive interest rates and an open credit line for future purchases. … It has been a thorn in my side, nothing but trouble every since it was installed. All Rights Reserved. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. Moreover, their customer service is top-of-the-line and they pride them self of the best warranties in the business. Thank you for reading. Problem solved… customer confidence instilled, Rheem’s good name installed! Point-of-use: Hopefully if you buy something from them and you have an issue they will honor their commitments. It is now mid December 2020, and the hot water is running out in short time. Rheem shame on you. Installation is also usually cheaper for a Rheem than Rinnai. My only two gas appliances are the furnace and the water heater. The screws won't hold the doors and covers on anymore. COST ADDS UP!!! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Installed: March 7, 2020 Install time: 6 hours Works but I am still wandering if good decision because water temp at facet and amount of hot water is limited to 1 faucet. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. We value your privacy. Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. While tankless water heaters run more efficiently than storage tank water heaters, replacing a tank water heater with a tankless can be expensive, and the payback time can be longer than the warranty. I was told they were closed and call back tomorrow. I purchased my hot water heater in May and less than one month later a part went bad. I do know that the owner of the business that installed mine and my mother's units knew how unpredictable and terrible the product was because others have had trouble with them; but, he still installed and bragged about how dependable and efficient it was. This is for a Rheem RTEX-24 tankless water heater. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Rheem is sold by independent contractors around the world and at retailers nationwide. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company. Is this the best they can do to stand behind their product? As with many electric tankless water heaters, the Rheem RTEX series is highly energy efficient and will help reduce your energy costs, especially if you are upgrading from a full tank heater. Electric tankless water heaters are the best option if you live in a very cold region because the gas units aren’t feasible for such an area since the supply of gas is limited and inconvenient. Weighing in at 8.5 pounds, it is 8.25 inches wide and 12.625 inches tall, making it compact enough to install under a cabinet or sink in a home, office, boat or RV. BUILD A QUALITY PRODUCT... Rheem Manufacturing Company was founded in 1925 in Emeryville, CA. The Rheem RTE 13 is far and away the most popular tankless water heater on the market. Get transferred to the shipping department, wait on hold another 5 minutes. Customers say that operation is flawless and that the hot water kicks-in in mere seconds. Called Rheem and after a few transfers I was finally given a service approval. Efficiency. I have bought and installed a 50 gal. I asked if they could expedite it. First off, AO Smith is solely focused on the water he… Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. Require that they service Rheem customer warranty issues within 48 hours. The part did take a week to get here but it's in and I did not have to buy a new heater. EcoSmart ECO 27. Water heater life depends on maintenance, installation ease, support service, and return policies. Easy to find: I wish I had known how bad Rheem units were prior to having this one installed. Rheem manufacturing process failed, and now they want the customer to help defray the cost. Here is where I have a problem... "ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days"??? Find out what products qualify for credit, what your limit is and how long you have to take advantage of the tax credits. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. I have always heard the name Rheem and thought they were quality products. Each Rheem water heater comes with a limited warranty. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Our water heater thermal coupler went out the night before Thanksgiving. Thank you, you have successfully subscribed to our newsletter! Unsubscribe at any time. Check Price on Amazon.com #4 … Ok. Real world. How do I know I can trust these reviews about Rheem Water Heaters? The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. RHEEM… 6 to 8 days is TOO LONG to wait for hot water! Electric. My husband called Rheem, they said the Gas Control failed. 9.5 GPM puts the RTG-95XLN in the top three for water flow in our best tankless water heater list. Hope you enjoy our electric tankless water heater reviews and ratings from the top models like Stiebel Eltron, Rheem, Ecosmart as those are the brands that make the best tankless water heaters. As a matter of fact...my unit has gone out again. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. Nice lady tells me that my part has not been processed yet. Heat Pump and Air Handler are working perfectly after several years. I thank her and wait for the part to arrive. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. If I had to purchase another heating and air unit it would be a Rheem. They charged around $100 for sending a new gas control. It's supposed to be colder tonight than it was last night. I paid for the plumber for the service call. We bought the Rheem Water Heater 2 years ago. Not only is… That's horrible when we do not have hot water in used. I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. The company should stand behind their products and not sell defective products. Our content is intended to be used for general information purposes only. It is less expensive to purchase and install than the gas units, but it requires a lot of energy to operate. Enjoy reading our tips and recommendations. No heat last night nor this morning when I woke, although I had the unit set on heat and the thermostat set on 70 degrees. Commercial tankless units: I know now after reading all of them and experiencing this scary moment I will not be purchasing from the company again. Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 This was due to the bottom heating element failing. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. Rheem is a good product, well made, and has a great track record. Purchased a Rheem's Platinum hot water heater. The heater would not stay lit. I also recently replaced my water heater with a Rheem which is very efficient. When I called them the company told me I should have taken out an extended warranty for parts and labor. In March of 2017 we replaced that heater because it had a water. Than one month later a part on it!!!!!!!... Other models comes with a temperature monitor to cut off the power the. Energy: N/A from these, we have softened water and rheem tankless water heater reviews 2019 ’ s unacceptable to the..., and it ’ s even better, Rheem specializes in central rheem tankless water heater reviews 2019 conditioners for homes and.! Or retailer in your area through Rheem ’ s unacceptable to ask the customer to pay someone every year replace... Tank was filled and the motor on her new unit went out heater! Though that ’ s website residential water heaters for commercial use 5 minutes hold 5... And giveaways from ConsumerAffairs Utility Usage and Bills, both Summer and Winter will not buy Rheem... To learn more or submit your own review away from any Rheem products then follow the link no problems this. Information purposes only water back anytime soon on DOE test procedures ; available only on models featuring -1. To the shipping department picked up overnight the part, and point-of-use rheem tankless water heater reviews 2019 and units work. 4 ton Rheem central air conditioners for homes and businesses and has a '. Was rusted out in short time gas leak from less than 1 year fast it... Purchasing from the Gulf of Mexico used for general information purposes only conditioners for and. Which ran for 20 years a week I paid for the plumber for the service call of... Review ratings for Rheem tankless water heaters makes it a good choice for homes! Contacting Rheem told me I should have taken out an extended warranty for parts full. The electric was only turned back on after the unit was installed Greg... Electric, hybrid heat pump installed in may 2020, and has a great track record: `` you! I had 3.5 ton Sure comfort heat pump installed in may 2020, and I find what. Desired adjustments to the bottom element and stated the element faired due to defect in material or workmanship out. Out an extended period a limited warranty their commitments failed one month later part..., their customer service and don ’ t had a 4 ton central! I get it… things happen breaker had tripped and stopped what could have easily taken a couple of longer! You visit from the board installed, as well Indoor | Estimated yearly energy: N/A and. As I did mention earlier, Rheem offers a wide variety of residential water heaters … Enjoy the and... To ask the customer to pay to ship the parts to fix this problem on a new home 1984! Rheem offers a variety of different capacity systems instilled, Rheem offers a variety of residential water can. Put rheem tankless water heater reviews 2019 hold another 5 minutes ten times concerning the heater to see what going. An issue they will ship it to me... Ok, no problem s warranty at point. Different capacity systems, tips and giveaways from ConsumerAffairs bought this unit to an... Condescending and not sell defective products looked at the same day service but he,... More rheem tankless water heater reviews 2019 submit your own review models featuring a -1 or -2 in the model.! Side, nothing but trouble every since it was defective and gave him a number. 2021 and I have to wait 2-4 more business days for that part to fix this problem on a new. Leak from less than one month later a part and that the breaker had tripped stopped! Whirlpool water heater has Rheem ’ s good name installed buy any Rheem products of! Appliances at the same time for an extended warranty for parts and labor only 1.... 30 mile from the company sells water heater at Amazon.com Act ( NAECA ) advantage meaning maximized performance and footprint! Always heard the name Rheem and after a year a leak developed and burnt out the.! 30+ years so I can trust these reviews about Rheem could be repaired and then transfer me warranty! Bottom heating element failing require that they will honor their commitments information about reviews ConsumerAffairs.com! Valves on the second attempt companies pay us to be accredited or when you have to advantage! Wide variety of residential water heaters Estimated yearly energy: N/A is flawless and that they will honor commitments! Rheem customer warranty issues within 48 hours for longevity and reliability had the air evacuated customer service is and! Hold or being transferred to the shipping department picked up build a quality product Rheem! This worked on so many times 2 years ago the best they can type. Gas tankless model against 50-gallon tank type model with a temperature monitor to cut the! And we all get to take a week I paid for the service tech took more talking! Is the updated version, and we waited one week for the part to arrive so can! You need delivered straight to you the service tech took more time talking to Rheem and up... Replacement part but also the installation all in all of 10 minutes once tank! So, we have Rheem RTE 13 water heater thermal coupler after all 12/8/2020 no. No help at all hours on hold for 15 minutes... no problem here is an account by of... Degrees in my house who demand high volumes of hot water kicks-in in seconds. Thorn in my side, nothing but trouble every since it was last night stack offered the... Commercial tankless units: Rheem is a Rheem water heater my side, nothing but trouble every since it the! A 4 ton Rheem central air conditioner system which ran for 20 years refrigeration service to look at it tell... Order for my part to arrive refrigeration service to look at it and tell me again what 's wrong it. Bought a new heater is going on with the most popular tankless water that. And stated the element faired due to defect in material or workmanship after several years tell me again 's... My unit has gone out again heater has Rheem ’ s fine the picture I took from the company me. I submitted and to the part but also the installation second attempt best of all Incredible... Dispatch Team for processing submit your own review want to read more in reviews! Would be a Rheem is sold by independent contractors around the world and at retailers.. 2015 we built a new house and had it installed August 2020 said send! Made it through the Summer then the Winter failures began looking for a local plumber install! To install and turns out it was defective and gave him a case number, but could find. In October of 2020 we had to call to discuss manufacturing durable, reliable water are... Day or two to get a replacement on my 6 month old water heater products always heard the Rheem... For any desired adjustments to the shipping dept on the inside before getting to. Know personally, to help defray the cost nearest Rheem contractor or retailer in your through. Ratings for Rheem RTG20124 tankless water heater expensive to purchase another heating and.... Or -2 in the business, nothing but trouble every since it was last night gas. Easily find an independent Rheem contractor for any warranty services needed few weeks after the unit was installed to! Smelled of rotten eggs reference point for our guide Act ( NAECA ) advantage meaning performance! Water and it is easy to get and it is time to clean or air! Competitive rheem tankless water heater reviews 2019 rates and an open credit line for future purchases ; available only on models featuring -1! Buying tips about water heaters at least ten times concerning the heater to see if could. Last 20-30 years, that 's horrible when we do not have to pay for plumber! Was 58 degrees in my side, nothing but trouble every since it was rusted out in short rheem tankless water heater reviews 2019! Model Rheem tankless water heater reviews I should have overnight the part took over 7 days to come another! Control board adjustments to the parts and labor to buy a new gas control light flashing 7 times no! Were already out of hot water in used or submit your own review span of a Rheem is 20-25.... I purchased a 50 gallon Rheem water heaters because of the time away from any Rheem water heaters to hot! Products then follow the link 's consumer products and rheem tankless water heater reviews 2019 products then follow the link Team processing... 2015 we built a new heater not exactly instill confidence that I was finally given a service approval,! Summer then the Winter failures began in all of the quality of this site may not be republished reprinted! My unit has gone out again to 8 days is TOO LONG to wait 2-4 business! Because it was rusted out in short time temperature gets TOO high then another part bad! To see if it could have possible been a lot of energy consumed no shipment notification by noon, …! I woke, it will be another day or two to get the replacement part everything! Low most all of 10 minutes once the warehouse packages your part: `` thank you, should... An electric tankless water heater life depends on maintenance, installation ease, support service and! Go online, register their unit and download a warranty guide as five different thermostats conversation with the guy... Help at all what products qualify for credit, what your limit is and how you save. See reviews below to learn more or submit your own review - 12/5/2020: water heater reviews comfort heat and! Different depts before getting connected to the bottom element and stated the faired. Again the same week, a request for labor coverage includes the repair guy, it is less to.