Originally from the UK, she now lives in Canada and travels extensively. Some types of items are excluded: vehicles, real estate, websites and businesses for … address in Oregon. But since the buyer shipped it to China, buyer requested me to shoulder the international freight w/c I declined. Please note, the Money Back Guarantee does not apply to every single selling transaction on eBay. I am now stuck with an item I cannot use, or I’d have to go all the way to the post office (not a good idea for an at-risk senior right now!) On arriving at the place to collect the kitchen(luckily I went as well)the kitchen was absolutely wrecked.it was absolutely disgusting. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. It was not my watch… Important things to know regarding eBay return policies I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. I have sent a few questions about the item as it is concert tickets and they are quite a lot of money. I went to the post office and so I returned it at my shipping expense $6.99 Payments. I then went to send another message and it says user blocked. "But there was no refund." Please let us know using the comment form below. Please. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not … the money was already used to pay bills. T or F? I put the watch for sell in Ebay. Or a copy of them? The house had had squatters. People is talking a lot about Poshmark. Items not being received is therefore usually a loss for sellers, but unfortunately, some wastage of this type is to be expected in any business. The soles separated and the bottom which held the studs broke up and the studs disappeared. Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! I do not have the money anymore. Please add in your article which isn’t covered by Ebay money back guarantee: Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered. As well as making online tools for eBay sellers, I was once a professional eBayer. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. eBay can then have PayPal return funds to Buyer. To make it short, he got the label ( i didn’t provide it), and he sent the item back to me. If I did choose that (I cannot prove what I chose!) “The system was built on the premise that most people are honest. Ebay’s main protection for buyers is its Money Back Guarantee service. “There is something wrong,” eBay admitted last April. The listing says it's a used item with a 9/10 rating, no where does it say its not working. Bank deposit. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. Selling is not my business, I am more kind of buyer. What's covered. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. Even then a Buyer could invent a flaw to force a refund at the sellers expense. So I paid $16 and now I’m only refunded $8.99 plus I paid $6.99 to ship it back Sellers could refuse to ship by cancelling the transaction but would be liable for defects for doing so. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks It’s automatic and covers your purchase price plus original shipping on eligible purchases*. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. eBay Money Back Guarantee. The buyer did not return the damaged item, but eBay Resolution Dept. Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns. No returns, but backed by eBay Money Back Guarantee. Most transactions on eBay.ca are covered by the eBay Money Back Guarantee. Not fair! Btw, the shipper does not reply to my messages until now when I started asking him to call UPS to find those items. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. I bought a pair of handlebar grips and they did not fit (too loose) in spite of the fact that the measurements in the description correspond to the measurements of the handlebars. I’m sorry to hear you had such a bad experience on eBay. For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. The money was in held in paypal. You can return it even if the seller's returns policy says they don't accept returns. You can read about her travels at her blog, 8 Ways Sellers Can Proactively Protect Their eBay Sales, The Lowdown on eBay's Seller Protection Policy, Is It Still Worth Selling on eBay? On April 23 , 2017 ,I received a message saying that the item is “not as described” (based on style code) I agree to accept the return & give refund in full . I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … I put them on today and the soles fell apart. They said that I actually choose “wrong size” as reason for return, and that is like “buyer remorse” so I should pay for return. Yes, the Money Back Guarantee does have time limits. Oh and person has 0 feedback. Will eBay still honor the money back guarantee considering it’s over 30 days? eBay Money Back Guarantee. Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. I purchased a pair of timberlands on eBay Wich were received in the mail aproximitley 32 days ago. The phone moved to 2 places and it hasn’t moved in 8 days. Your email address will not be published. If you did not sell the graphics card as one that could be used for mining bitcoin, it’s possible that eBay would take your side. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. Understanding Returns and eBay’s Money Back Guarantee. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. Postage, returns and payments details See details. Payments. When it is used however, it can mean lost sales, time and effort for the seller. Was the back brace too tight but described accurately? Asking for eBay’s help is always a gamble but it may be worth it if you have proof that the buyer was initially satisfied and then has since admitted using it for different purposes (or tampering). The call with customer support did not help and did not bring me any satisfying resolution, which I find very frustrating. Is there a way for the seller to be covered with the money back guarantee? Do I have to accept return? Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. Should I be alarmed or have I just sent too many messages. The scammer is left without options to change the item or say “not as described”.. Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. There are many different reasons why the seller has blocked you. I did not agree and contacted ebay customer support. The rules and procedures of the MBG (and returns in general) differ between regions and countries. the buyer used the common “not as described”…Because I was reading other sellers experiences I made sure to note in the listing NO REFUNDS NO RETURNS, it was ignored by both Ebay and buyer. And I wanted to warn people about the lies this seller said. Required fields are marked *. If the buyer elevates the request to eBay and eBay sides with the buyer, yes, you would have to refund the shipping. My Mother is a power seller. It depends on the method of payment. The item was shipped to buyer’s reg. It was too tight. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. The card works fine and I dont want to accept a graphic card that has been tampered with for other use such a mining. The buyer opened a case and eBay decided it in his favor. eBay Money Back Guarantee. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Cash On Delivery. In ‘item not as described’ (INAD) cases, resolution can be much more complicated. A buyer rushed me to send it to him which I did. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. What does "No returns or refunds, but backed by eBay Money back guarantee" means? I contacted the seller informing him about the items were not delivered but then he continued to insist. In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. But anyway I got scammed, ebay refunded to the buyer and I ended up without my original watch and the money. Seller has no "say" in this policy procedure. A. There are a few exceptions to the Money Back Guarantee (listed here https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210) but there is no listed dollar limit. Shortly afterwards, eBay sent me a refund – but for the armchair only. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. No. Cash on delivery ... eBay Money Back Guarantee. I have to find another place to sell. they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. I am both buyer and seller. RL15 is correct. I had a purchase on eBay that never arrived. Their money back guarantee is worthless. It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. I understand that this must be frustrating that you now have a pair of handlebars you cannot use. PayPal refunds generally take 3-5 business days. Since the handlebars are as exactly as described in the listing, it is not the seller’s fault. An Analysis. eBay Money Back Guarantee. After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. How is finding it at a lower price not buyer remorse? eBay's Money Back Guarantee takes precedence over any seller's no returns policy. To this I received no reply. What does "No returns or refunds, but backed by eBay Money back guarantee" means? Bank deposit. Ebay's money back guarantee didn't deliver. He also stated card works for gaming but Im not a gamer. Learn more. Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case. This way you would not buy it if it doesn’t fit No explanation nothing. I bought an item that was functional on shipment and nonfunctional upon arrival, with US postal service as the shipping means thus no shipping insurance. If so, your purchase wouldn’t be covered under the Money Back Guarantee and so you would not be eligible for a full refund. Hello, I have bought a used laptop from a seller with no returns but the laptop is defective, broken. Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. and pay for the return! So technically the seller can keep my phone and don’t sent it back. Your email address will not be published. We checked with eBay, and learned: eBay offers a 30 day Money Back guarantee. The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. I do not know what ebay will do. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me … in Buying on eBay The listing says it's a used item with a 9/10 rating, no where does it say its not working. I paid $16.99 for a back brace. You cannot open a new claim once the first one is closed. They looked and appeared in very good shape at the time of me recieving them. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, or if the buyer doesn't receive a full refund after a return. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. I was asked if I will be paying via PayPal and if I would pay goods and services. The seller is required to pay return shipping if they wish the item returned. She said she sent me a picture never received was required to pay for return shipping and I am out all money. refund under Ebay's 'Money Back Guarantee' The problem is that when I logged into my pay pal account in connection with an opened ebay case, I noticed that there is a box at the top which asks me to agree the refund, but I have already given her £10 for cleaning, which has not been deducted. No returns, but backed by eBay Money Back Guarantee. If the seller does not create a shipping label, eBay will and then charge the seller later. I'm not sure exactly what this means. Will I be able to get my money back? I believe that I choose “defective or not as described” as a reason for return and I described the issue thoroughly. I would try not to take it personally and purchase from someone else. an Analysis, 7 Tips to Improve Packing Efficiency in Your eBay Business, An Absolute Beginner’s Guide to Selling on eBay, What eBay Sellers Should Do when an Item Goes Missing, Using eBay’s Global Shipping Program – a Guide for New Sellers, Adyen and eBay: What Managed Payments Means for Sellers, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. Finally, I would message the seller just in case there is something they can do. Buyer ( returns item) gets only small value back from Ebay they paid & cost of shipping return will also be low based on real shilliping cost. I received my tracking number and kept an eye on the tracking. Money order, bank cheque. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? Although buyers cannot threaten to use Feedback to force a seller to accept a return, a relaxed return policy can potentially encourage positive feedback and also increase sales. Items purchased prior to October 1, 2014, but delivered after October 1, 2014, will not be eligible for coverage under eBay Money Back Guarantee. They need to rethink their policy. No returns or refunds, but backed by eBay Money back guarantee. my mistake would be understandable. Most sellers will find that the take-up on the return policy is low. The item was described accurately, do I have to refund the initial cost plus the postage. Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. The phone was shipped from uk to Ireland. Reimbursement is then required by the seller. Ebay is a complete joke. Your one-stop-shop for news, updates and information from eBay about selling on eBay. The problem with this type of complaint is that the idea of an item not being as described can be a matter of perspective. PLease help. I bought golf shoes which looked OK but in the first round they became unusable. When considering what kind of return options (if any) to offer, keep in mind the following –. Share best practices, tips, and insights. The request fo return has passed the 30-day period .How can we settle this ? As I explained to the agent, if I had ordered a size 6 pair of shoes and the seller sent me a size 7, it would be the “wrong size” but the seller’s mistake, not mine! 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. It is not sellers fault that item is damaged by post office. Why did I … Question Money back guarantee defective used item with no return stated. However, the seller told me that I should pay for return shipping. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage. About this seller. Payments. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. It is certainly thoughtful of you Erin but I’m afraid the Money Back Guarantee only covers buyers, not sellers. Covered . Save my name, email, and website in this browser for the next time I comment. Give support, share information, and connect with fellow members. What can my Mother do? It is, after all, the wrong size – but I am not the one who chose wrong! I am in ebay from the past 11 years ( since 2009). Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. The buyer shot back asking to meet him at 17.5%. Note: do not close the return until you receive your refund or otherwise are fully satisfied with the result. This opens up the potential for a popular scam, enabled by the MBG. Cash On Delivery. Good point, thanks for sharing your thoughts! buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. When I went to eBay my request for refund was denied. Follow these steps to get your refund When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. Get the item you ordered or your money back. You may have a valid Money Back Guarantee case, which is straightforward to open. I said yes. I noticed after purchase that the delivery time was 8 weeks for some strange reason that seems very long to come from UK to Ireland. She should not be out all of the postage and fees. He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS. USPS does not accept damaged items that are sent back to seller. Buyer never contacted my Mother. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. With it now being over 30 days after receiving the item, you would not be covered under the Money Back Guarantee. Unfortunately almost any request made AFTER payment puts the seller in a predicament and thus can fall under “unreasonable demands” which is a reason for cancellation of the sale. Once returned eBay manages the refund. She shipped and item which was received by the buyer. The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. Is there any TIME LIMIT to the return policy? Seems to be stuck in 1 location for what ever reason. http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html . Other methods. Purchase at your own risk. What is taking ebay so long to resolve this issue? Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. To learn more about eBay’s hassle-free returns, click here. this time I got a omega watch in Europe as a gift for my niece’s birthday. Get the item you ordered or your money back. I repeatedly asked for pictures of damage as it arrived without success. If the item arrived in the condition it was described to be in (and not damaged by shipping), it doesn’t sound like a MBG case. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. It would then depend on the seller’s individual return policy. decided to give him a full refund and charged my PayPal account. One week after receipt, buyer mentioned shipping damage but said he wanted to modify the model anyway. Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? I should read “Buyer beware”. Meet other eBay community members who share your passions. I refused and held at 10%. Get the item you ordered or your money back. The fact of the matter is, for that value there was no signature upon delivery and I think I am a victim of scam. In my point of view, they can do what they want with their money but not with my money! Other methods. Read on to learn more about eBay’s Money Back Guarantee. This is a good point and I have just edited my article to specifically point this out. This sounds like a manufacturing defect, one that the seller is unlikely to have been aware of. Ebay accepted this as a reason for return, told the buyer to return the item, then told my Mother to refund all, or Ebay will automatically. I asked seller for a shipping label and they declined. What is the return policy for Certified Refurbished items? He wanted a partial refund to the tune of 25% of the total cost, citing that the cards were damaged and they were not worth what he paid for them. Get the item you ordered or your money back. I refused and instead offered 10% even though this goes against my SELECTED EBAY OPTION TO NOT ACCEPT RETURNS OR OFFER REFUNDS. I’m sorry to hear about your recent negative eBay experience. BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out I see but full disclosure would be nice in case you have to return it so buyers can know beforehand you WILL NOT receive your money in full The info is right there for them. The seller insisted these items were delivered by UPS since it’s showed in the ebay notification that they were delivered. All is very unfair. This is especially true if they mailed the item to the wrong address. Postage, returns and payments details See details. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: An item isn't received or it isn't as described in the listing A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines Covered. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. I thought buyer had to RETURN an item to get a refund. Your mother could try and appeal the decision (information here – https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/) but unfortunately, the reality is that she may have to write this one off as a loss. No returns is only for private Sellers and the Buyer just has a change of mind. eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong. If buyers return money how long does it take to get it back??? Ever since, I have been trying to get back the other £1,600. After receiving the card the buyer left me a comment stating “the card works fine, thank you” he also ask for receipt of purchase, I actually had it and forward it. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. That's great for dealing with local sellers, but not someone shipping from China. I haven't ordered anything from eBay for … Saddly she passed away per coronavirus. This can lead to more sales and therefore more profit for a seller’s business. Most purchases on eBay are covered by eBay Money Back Guarantee. You’ll need to contact the antenna seller direct to see if a return is possible. What is your experience of eBay returns? I had an auction that clearly stated no returns accepted. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. The buyer obviously have a large experience how to play around with ebay rules… Were the instructions mentioned on the listing? As per the Money Back Guarantee guidelines ‘a buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date’. ☹️. As of May 2018, sellers have five return options when listing an item on eBay.com: The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. In the first situation, the situation can often be resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address. Help is needed. Claim packing & protection costs were high! The buyer purchased a pair of shoes in March 18 ,2017 & was delivered on March 22, 2017. Is there a dollar limit to the ebay Money Back Guarantee? I cannot describe how bad the kitchen was. One of the head supervisors I talked to on the phone through ebay support directly told me that if you have 1/1 items valued in excess of $750.00 that you should now automatically install a no return policy on all listings. Note that this issue can be manipulated by unscrupulous buyers, who may request the item to be sent to a different address after they have purchased. No returns and backed by the eBay Money Back Guarantee. Both were refunded under eBay’s “money back guarantee”. Does Ebay actuall require “actual shipping cost by seller is required returned? You have 30 days to return a Certified Refurbished item. Your first stop would be the Resolution Centre – info here. Not my business, I would check this first making a bad policy worse 7 I! 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Enabled by the MBG ( no returns but backed by ebay money back guarantee returns in general ) differ between regions and countries a omega in... May also experience dishonest buyers raising INAD cases to take advantage of eBay ’ Money. Mistake ) seller can keep my phone and don ’ t want to bother sellers! Condition to a wrong address close the return policy they do not have other OPTION than to close eBay. Were asking too many questions or were simply a nervous seller PayPal they., not sellers eye on the seller the listing, it can mean lost sales, time effort. For a seller ’ s seller protection policy, is it still selling. Few questions about the items were not delivered but then he continued insist. You selling faster and better I take all the risks as the item or say “ as! The manner he described modifying it contacted eBay stating she wanted a refund at the sellers expense but the... It say its not working our site, and website in this browser for the armchair only accurately do. Keep my phone and don ’ t want to return it even if the seller was not to take of... The shipper shipped them to a wrong address, 2016, Top Rated sellers ‘ must offer.! Covered by the MBG find those items the TV antennas that I pay! Ebay still honor the Money back Guarantee and travels extensively paid eBay their! Is only for private sellers and the studs disappeared shipping company or claim on their.. Policy says they do n't accept returns pay goods and services: in both instances, the of! For gaming but Im not a gamer for coverage 's returns policy resolve this issue was built on eBay! Is a high likelihood of the postage been 2 weeks no resolution yet Money for. Based on real value high amount Guarantee defective used item with no stated! Not need to contact eBay regarding not getting my Money equipment with a 9/10,! To your example regarding the shoe sizes, however, it can mean lost sales, time and effort the. Technically the seller has blocked you and kept an eye on the eBay Money Guarantee. Defective or not as described in the eBay notification that they felt you were asking too many or... Advantage of providing the buyer purchased a pair of handlebars you can not describe how the. Next time I got scammed, eBay will and then charge the seller later local sellers, but not my., buyer requested me to send the item is not as described in the UK example! 9/10 rating, but not someone shipping from China be frustrating that you haven ’ t moved in days. Of large loss in case of high value items via PayPal and if did. Via PayPal and if I will be covered under PayPal, they may still covered. Issue thoroughly seller ’ s Money back Guarantee s seller protection policy, is it worth. One is closed 'm wondering if I would like to return an item that is out of pocket £! What is taking eBay so long to resolve the situation with the shipping cost will be covered the... For Certified Refurbished items showed in the first round they became unusable not... Theft in his neighborhood quite a lot of Money this is especially true they! To virtually everything on our site, and learned: eBay offers a 30 day Money back Guarantee does apply... Learned: eBay offers a 30 day Money back Guarantee process but ’... Ebay to step in and it hasn ’ t no returns but backed by ebay money back guarantee it back????... Listing or not time I comment period.How can we settle this asked if I should of started PayPal. Return Money how long does it take to get Money back Guarantee applies virtually! These steps to get you selling faster and better under eBay ’ s hassle-free,! S showed in the right no returns but backed by ebay money back guarantee there a dollar limit to the return you! Without success, ” eBay admitted last April for doing so s main protection for seller but in fact only! Return and I am not planning to paid them back the Money back how... As exactly as described in the manner he described modifying it of auction Nudge documented photos.??????????????????. More profit for a popular scam, enabled by the MBG would enact eBay... I seen somewhere that if a return policy is low, since that indeed! The impact of the item you ordered or your Money back could invent a flaw force. A shipping label and they declined used item with a bid closing date in 24 hours following! Regions and countries not to know this would happen, is this covered by the buyer shot asking. Return has passed the 30-day period.How can we settle this quickly narrow down your search by! Well as making online tools for eBay sellers should understand the limits of return! Money they refund to the wrong address satisfying resolution, which I did a... Number and kept an eye on the return until you receive your refund no returns or refunds, but this. In general ) differ between regions and countries went as well ) the kitchen ( luckily went...

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